Please inspect your package immediately upon receipt.
Defective, Damaged, Incorrect, or Incomplete items must be reported to us within 10 business days from the date of receipt .
Defective or Incorrect items are eligible for an exchange or refund, when the return has been inspected and approved. All items returned must contain all original packaging materials to qualify for inspection.
No returns will be accepted for products that have been installed or modified in any way.
Shipping cost, handling and insurance fees are non refundable.
The customer is responsible for the return shipping costs and fees, regardless of the situation (return, damage in transit, non-conformity with the vehicle)
If damage or loss of the goods is detected after the acceptance of the parcel from delivery company and it is clear that goods were damaged in transit (due to pressing, smashing, piercing or other force), Southwest Automart Team will not bear any responsibility for this and will not compensate any loss incurred during this transaction as well as costs for the product and delivery.
Returns on "new" merchandise for exchange or refund will be allowed within 10 days from the date of shipment. "New" merchandise shall not bear signs of usage or damage from installation or mounting. If you have installed or modified parts in any way, you automatically lose your right to returns, refunds or exchanges.
All returned items will be inspected upon return to Southwest Automart Team for return eligibility. Returns must be shipped prepaid by the customers. Please maintain all shipping and tracking information until your return is processed. Southwest Automart Team is not responsible for items lost in shipment. Shipping charges are not refundable. Please include a copy of your original invoice and contact information with all returns. Eligible returns will be exchanged or refunded less a 15% restocking fee. Refunds will be made through the payment system from which the payment was made. Money will be returned within 5-7 days.
Purchases may be cancelled for a full refund before the package is shipped. Please contakt Southwest Automart Team immediately, at to stop the processing of an order. Once cancellation is confirmed, a refund is realized. Money will be returned within 5-7 days.
Orders already shipped from the Southwest Automart Team facility cannot be cancelled and will fall under the guidelines for the "new" merchandise return.
Special order or customized items cannot be cancelled, returned or exchanged.
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