Shipping Policy
Effective date: 18 October 2026
Southwest Automart by DIRECTION AUTOMART GROUP SDN BHD
Email: directionautomartgroup@gmail.com
WhatsApp: +60 16-327 0979
Online enquiries may be submitted 24/7. Replies and dispatch are not guaranteed around the clock.
Worldwide shipping
We offer worldwide shipping enquiries from Malaysia. Delivery availability, carrier acceptance, import restrictions and the suitability of the shipment will be checked for your destination before fulfilment. Large body kits, bumpers and other oversized items may require freight, protective packaging or a separate shipping quotation.
Charges and delivery estimates
Shipping costs depend on destination, packed size, weight and the selected service. Charges and available delivery options will be confirmed before payment or your agreement to dispatch. Processing and delivery estimates are provided for each order according to stock availability, special-order requirements and carrier information. No fixed dispatch time is promised by this policy.
Transit estimates are not guaranteed arrival dates. Customs checks, remote-area arrangements, holidays and carrier disruption can affect delivery. We will communicate material delays we become aware of and discuss available options if an order cannot be fulfilled as agreed.
International duties and customs
Unless our written quotation expressly includes them, destination import duties, taxes, clearance fees and import permits are the recipient’s responsibility, as disclosed before ordering. Please check local requirements before purchase. We will provide accurate shipment descriptions and values and will not undervalue goods or falsely declare a commercial purchase as a gift. Any refund or deduction arising from a refused or returned shipment will be assessed according to the circumstances, agreed charges and applicable rights; payment is not automatically forfeited.
Delivery details and damaged shipments
Please check your address and contact details and notify us promptly of corrections. Additional delivery costs caused by an incorrect address will be discussed before being charged. Where tracking is available, we will provide it after dispatch.
Inspect the packaging and goods as soon as reasonably possible. If damaged, missing or incorrect, keep the packaging and contact us promptly with photographs and the order number. An unboxing video can help but is not a compulsory condition for a valid claim. We will assist with the carrier investigation and arrange an appropriate remedy where required. Carrier claims processes do not replace your rights against us.