Refund Policy
Effective date: 18 October 2026
Southwest Automart by DIRECTION AUTOMART GROUP SDN BHD
Email: directionautomartgroup@gmail.com
WhatsApp: +60 16-327 0979
Online enquiries may be submitted 24/7. Replies and dispatch are not guaranteed around the clock.
Defective incorrect or misdescribed goods
If an item is defective, damaged on arrival, incorrectly supplied or materially different from its description, contact us as soon as reasonably possible. Provide your order number, a description and any reasonably available evidence. We may request an inspection or safe return to assess the issue. Depending on the problem and applicable law, remedies may include repair, replacement, refund or another remedy to which you are entitled. We will not require store credit instead of a refund where a monetary refund is legally due.
For a confirmed fault or supply error attributable to us, we will arrange or cover reasonable necessary return costs. Other reasonable costs will be assessed according to the circumstances and applicable law. Please contact us before organising expensive freight so the arrangements can be agreed. A lack of original packaging alone does not remove statutory remedies.
Voluntary change of mind returns
For standard stock items, you may request a change of mind return within seven calendar days after delivery. The item must be unused, uninstalled, unpainted and unmodified, with its supplied accessories and packaging in resaleable condition. Contact us for return instructions before sending it back. This voluntary option normally excludes custom-made, personalised, painted and imported-to-order items identified as such before purchase. It does not restrict claims for faults or misdescription.
For an accepted change of mind return, the customer pays return freight. Any original delivery charge retained must have been disclosed and be lawful. No undisclosed restocking fee will be charged. We will explain any proposed adjustment before processing the return.
Inspection and refunds
We will explain the assessment outcome and any reason for declining a voluntary return. Approved refunds will normally be initiated within ten business days after approval and receipt of the returned goods where a return is reasonably required, subject to any shorter period required by law. We will refund to the original payment method where practical. Bank or payment-provider processing may take additional time.
Product and workmanship warranties
Any additional commercial warranty, including its duration, covered parts, exclusions and claim procedure, must be stated in the product listing or written quotation. There is no universal warranty period promised by this page. Used and refurbished items will be identified and their condition explained before purchase. The absence or expiry of an additional commercial warranty does not automatically remove statutory rights.
Damage actually caused by misuse, impact, unsuitable installation, unauthorised alteration or neglect may fall outside commercial warranty coverage. A third-party installation or unrelated modification does not automatically invalidate every claim; the cause of the reported problem will be assessed. If you believe our installation or painting work has a problem, contact us so we can inspect it and arrange an appropriate remedy. Stop using the item if continued use could create a safety risk.